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Writer's pictureJake Messier

The Human Edge: Blending AI and the Human Touch in Nonprofit Marketing



At HEARD, we recognize that while AI is a powerful tool in nonprofit marketing, PR, social media, and design, it cannot replace the irreplaceable human element. We combine cutting-edge technology with human warmth and creativity to ensure our clients' messages resonate deeply with their audiences.


Being social and human in digital communications is critical. We encourage our clients to show their human side, making content more approachable and engaging. By using meaningful conversations and appropriate humor, they can create lasting impressions.


It's our job to stay vigilant to algorithm updates, trends, and changes in social media best practices. By doing so, we help our nonprofit clients cut through the noise and capture attention in an increasingly crowded space, where organic reach is constantly declining, and attention spans are shortening.


We push clients to experiment with unique content formats. Whether through innovative video content, eye-catching social media cards, or creative text and emoji use, we help nonprofits surprise and delight their followers, increasing shareability and engagement.


We advocate for a balanced approach to social media presence, emphasizing both regularity and quality in content production. We help clients establish a strong, consistent presence that aligns with their mission while ensuring each post adds value to their followers' feeds. Recognizing the growing importance of video, especially on mobile devices, we help clients leverage vertical short-form videos to capture audience attention. We create engaging, platform-appropriate video content that tells our clients' stories in compelling ways.


We also advise our nonprofit clients on the importance of allocating budget for social media efforts. We help nonprofits understand the cost-effectiveness and unique capabilities of social media compared to traditional marketing channels, ensuring resources are used efficiently to maximize impact.


HEARD helps clients strike a delicate balance between donor acknowledgment, promotional content, and mission-focused messaging. We use storytelling techniques to showcase the impact of partnerships while educating internal stakeholders about effective social media practices.


While emphasizing the irreplaceable nature of human creativity and empathy, we strategically incorporate AI tools to enhance efficiency and effectiveness in content creation and strategy development. We view AI as a complementary tool that augments human capabilities rather than replaces them, always ensuring compliance with data protection and privacy policies.


At HEARD, we harness the power of technology while preserving the essential human elements that make nonprofit communications impactful. Our approach combines innovative strategies, data-driven insights, and a deep understanding of the nonprofit sector to help our clients navigate the complex world of digital marketing and storytelling, always keeping the human touch at the forefront of our work.



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